We take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This Privacy Statement explains what information we collect on the box2 website at www.box2.co.uk, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement, please email firstname.lastname@example.org or telephone 01273 832 956.
When you place an order with us we collect certain information which is required to allow us to process your transaction. This includes your personal details, order details and details of your address(es). We will use this information to process your transaction and despatch your order.
We may at times ask for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.
You can choose to sign up for our newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post and email.
On occasion we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further.
For quality control and training purposes, we may monitor or record your communications with us. We will keep your information for as long as it is reasonably necessary for these purposes.
It is our policy that your information is private and confidential. Accordingly, the personal information you provide to us is stored in a secure location and is accessible only by designated staff.
We also collect data because it is necessary for the pursuit of our legitimate interests. Our legitimate interests are set out below.
Understanding our customers wishes and shopping preferences as well as improving our service and our products.
How we use your information for Direct Marketing & how to manage your marketing preferences
Marketing by us
We would like to contact you by post and/or email to let you know of our new collections and any offers we may be running. This will usually be the form of our latest catalogue or our bi-weekly newsletter.
If at any time you no longer wish to receive box2 limited catalogues and/or emails please email email@example.com, call us on 01273 832956 or write to us at box2 limited, Unit 5, High Cross Farm, Henfield Road, Albourne, BN6 9JH.
How we use your information to understand our customers wishes & shopping preferences
Our communications are designed to tell you about the benefits we can offer so that you have access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. Under the Data Protection Legislation, this might qualify as profiling. If you do not wish us to use your data for this purpose, please write to us at box2 limited, Unit 5, High Cross Farm, Henfield Road, Albourne, BN6 9JH or email us at firstname.lastname@example.org.
How we use your information to improve our service and our products
We may hold any feedback from individuals relating to customer service or product analysis to help us to improve in these areas. Customer feedback may be used within our catalogue designs and/or on our websites. If at any time you wish this information to be removed, erased or not used in any such way please make this clear on the feedback you provide us or write to us at box2 limited, Unit 5, High Cross Farm, Henfield Road, Albourne, BN6 9JH or email us at email@example.com.
Other people who might use your information
To process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order despatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message to update you on the delivery date or time of your order.
We will only provide these companies with the information which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and post code details to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times, where we disclose your information for the purposes of fraud prevention, it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure below.
You have the right to ask us what personal data we hold about you.
If at any time you wish to exercise this right, you can write to us at box2 limited, Unit 5, High Cross Farm, Henfield Road, Albourne, BN6 9JH or email us at firstname.lastname@example.org. To protect your privacy and security we may need to verify your identity before sharing this information.
You have the right to ask us to update or amend any out of date or incorrect data.
If at any time you wish to amend your data you can contact us by telephone on 01273 832956, write to us at box2 limited, Unit 5, High Cross Farm, Henfield Road, Albourne, BN6 9JH or email us at email@example.com. To protect your privacy and security we may need to verify your identity before making amendments. If you wish to change your mailing preferences you can also visit the account section on the website (if registered) to amend your preferences.
You have the right to ask us to delete the data we hold about you.
If at any time you wish to exercise this right, you can contact us by telephone on 01273 832956 or write to us at box2 limited, Unit 5, High Cross Farm, Henfield Road, Albourne, BN6 9JH or email us at firstname.lastname@example.org to amend your preferences. To protect your privacy and security we may need to verify your identity before deleting your data.
We will seek to act in the best interest of our customers and will not abuse our position of data controller. We wish to be as clear and transparent as possible and uphold any requests for data disclosure or amendment as soon as possible. Due to the nature of data and catalogue printing, when an amend is made to data it may take up to 6 weeks for it to become effective, although we will do everything possible to ensure this time delay is kept to a minimum.